business training

organizations can encourage supervisors to be effective coaches by providing training and giving supervisors the necessary support. The supervisor must be given an opportunity to understand the trainee’s job, the KSAs, and the resources required to meet performance objectives. The supervisor must also be made aware of the trainee’s current level of performance. The supervisor must be given the time and the training so that they can meet with trainees and conduct meetings in which performance objectives are set. Training will also be required so that supervisors are trained to make plans/schedules for achieving performance objectives. The supervisor must also be given time and training so they can demonstrate to the trainee at the work site how to achieve the objectives, observe the trainee perform, and provide feedback. For supervisors to be coaches requires a serious investment by the organization into supervisor training and also increased time spent in interpersonal contact for the supervisor.

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