Case study of leading service excellence

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Using the case study “Landmark Dining: Team Processes” from the text (Chapter 8, the case begins on page 356) prepare the assigned paper. Your paper should be formatted in the form of a memo to the company (as if you were a consultant providing them with direction). You should identify each area of concern with regard to team performance, and list 3specific, actionable, objectively measurable recommendations for each of these concerns.

Your paper should meet the following guidelines:

  1. Microsoft Word document.
  2. No spelling or grammatical errors.
  3. Double spaced.
  4. 12 point font.
  5. Margins 1.5 inch top and bottom, 1 inches left and right.
  6. A title page in APA format (see the instructions for how to do this in the Syllabus and Course Info folder)
  7. A minimum of four pages.
  8. Professional language and phrasing, written in a style which could be delivered to the company senior management.

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