Consider how you would feel if you had a toy that was on the recall list that your only child adored. Would you return it? The toy company has said the item would not be replaced but you would get a refund.
Before you post your answer this question, explore the website SafeKids Worldwide at http://www.safekids.org/. You should also take a look at their list of recalls at http://www.safekids.org/product-recalls
Share with the class if you would return the toy and if a review of the SafeKids website had any impact upon your final decision.
Describe the significance of the Consumer Product Safety Improvement Act (CPSIA) and what it did for the public as a whole.
Are recalls related only to the toy industry? Research the concept and post another industry that has accumulated a large number of recalls (other than automobiles) and give some examples.
In the case study research from this week, please take one of the entries from the review of literature and review it. Please give a report of if the entry, define the entry, and discuss it on how you feel about the entry.
Research a case where a large company was held liable for an item that was defective. How did the company handle the issue. Was there a class action suit, if so, please give the details. A recent situation is regarding the lower emissions ‘green’ diesel automobiles produced by Volkswagen.
Watch the video about the Ryder Returns Solution as well as complete the readings for the week.
Using these perspectives, describe how returns impact the retail industry as a whole. What are some of the costs associated with returns on today’s retailers.