Frequently Asked Question

How does service work? is an online provider of essays, research papers, and other written products for students at different education levels. Customers only need to initiate the order by populating the order form with their project details and make a payment to secure the writer. Upon completion, the product will be available to you through your Personal dashboard and via email. Please visit How It Works page for more detailed information on the order process as well as the step-by-step guide.

How do I place an order from ?

The first step you need to take is filling out the Order Form. This step is very important as it allows you to include all details about your project and reference it in case you require a revision on a refund. The Order Form will have provide you with an option to include the requirements for your paper, in particular, the subject, length, number of sources, etc. Alternatively, you could place an order over the phone.

How to fill out the Order Form?

To place an order, you will need to populate two order forms. The first order form can be found on the home page; it is used to initiate the process. Once the first form is completed, the system will transfer you to the main order form where you can include the details about your paper, including the deadline, materials that need to be used, number of pages, academic style, etc.

Can I get a discount on my order?

Per our Pricing Policy, our returning customers and customers who place large order are eligible for a discount. Please contact our Customer Service team via phone, email, or Live Chat to learn more about our discount system.

Can I submit additional materials to the writer?

In case you’ve got some additional materials for your writer, you have two option to deliver them. The document can be submitted through your personal dashboard. To place an order, you will be asked to create your personal profile, which allows your direct communication with the writer. Another way to submit the files is to contact our Customer Support team and follow their instructions. If this request is urgent, the second option will be a better choice as our Support team can help you expedite the process.

I don’t have access to a required source. Can you get it for me?

Having an extensive network of professional writers, we are able to access the majority of literature databases. Although we cannot guarantee access to all resources out there, we meet our customers’ needs most of the time. In a rare occasion the required resource cannot be provided, we will contact you immediately and make all possible attempts to resolve this situation.

What if I am not satisfied with my paper?

Our mission is to ensure that our customers’ expectations are met. You receive a paper written by professionals who have extensive experience in writing for academic purposes. Every product that we deliver is checked with the help of most recent plagiarism scanning tools and proofread by the QA department. If you have any comment regarding the final paper you received, don’t hesitate to contact our Customer Support team and request a free revision. If the product doesn’t meet your expectations, you could request a partial or full refund. Please find out more on our Refund Policy and Revision Policy pages.

What happens if I need a last-minute change to my order?

Each request for urgent changes are viewed on a case-by-case basis; however, most of the time such requests are not accepted, so the customer needs to submit a revision request based on our Revision Policy .