Mother’s Cookie Company recently adopted total quality management. According to a quality performance measure set by Elián Gomez, the vice president in charge of production, no more than ten cookies should be rejected per day. Data gathered for a recent week showed that the actual number of rejected cookies per day was as follows.
Actual Number of
Analyze the activity for the week by preparing a table showing each day’s maximum number of rejected cookies allowed, actual number of rejected cookies, and variance from the maximum number allowed. Compute the daily average for each column. Based on the information in your table, how successful was Gomez in increasing the quality of the company’s cookies?