Organizational Interface with the Community: Communicating with the Public in Critical Incidents

Using the Anthrax Crisis (Clarke Article) as described by as a backdrop….chose one option to address  1.  Using the CRS report  by Lindsay (2011), describe how social media could have been used had it

Using the Anthrax Crisis (Clarke Article) as described by as a backdrop….chose one option to address

1.  Using the CRS report  by Lindsay (2011), describe how social media could have been used had it been available when the attacks happened.

Read or Review

  • Module 3: Organizations in Critical Incident Response: the following parts of the commentary:
    • Part II: Organizational Interface with the Community: Communicating with the Public in Critical Incidents
    • Part III: Summary
  • Lindsay, B.R. (2011). Social Media and Disasters: Current Uses, Future Options, and Policy Considerations. Report# R41987, Washington, D.C: Congressional Research Service http://www.fas.org/sgp/crs/homesec/R41987.pdf
  • Covello, V. (n.d.). Effective Risk and Crisis Communication during Water Security Emergencies. http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCkQFjAA&url=http%3A%2F%2Fcfpub.epa.gov%2Fsi%2Fsi_public_file_download.cfm%3Fp_download_id%3D461264&ei=r9rmUvmHO9SksQTbjYCgCw&usg=AFQjCNFg6oGpMut1qqGJNXyihWI8B9y_OA&bvm=bv.59930103,d.cWc
  • Paul, S. (2012, April 9). How Social Media is Changing Disaster Response. http://mashable.com/2012/04/09/social-media-disaster-response-government/
  • Course Resources: eReserves: Clarke, L. et al. (2006). Speaking with One Voice: Risk Communication Lessons from the US Anthrax Attacks, Journal of Contingency and Crisis Management, 14(3). http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1963291/pdf/0971578.pdf

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