Planning for product quality must be based on _______, not justmeeting product specifications. Cost

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Planning for product quality must be based on _______, not justmeeting product specifications. Cost Meeting customer needs Value Establishing a premium price 2. The contribution of quality to sales income occurs by severalmeans. Which one is correct? Achieving unique competitive advantage Securing premium prices Increasing market share All of the above 3. Life cycle costs are considered the: Total cost to service products during their life Total purchase cost of a product Total cost to the user of purchasing, using, and maintaining aproduct over its life Total cost of manufacturing of a product 4. In the long run, according to PIMS data, the single mostimportant factor affecting business performance is: Quality relative to competition Overall quality of products Durability and reliability of products Market share of product regardless of quality 5 For purposes of planning for quality, three types of customersare identified. Which one is NOT correct? Those who emphasize price as more important than quality Those who place emphasis on obtaining the best Those who evaluate alternative products on both price andquality None of the above 6 Competitive benchmarking is an essential input to theformulation of _______: Strategies Goals Plans None of the above 7. The element(s) which are basic to strategic quality managementare: Focus on customer needs Leadership by upper management Translation of strategies into annual business plans All of the above 8. Select the appropriate definition for each of the following: Mission ____ Vision ____ Strategy ____ Goal ____ A desired result to be achieved in a specific time A desired future state of the organization A statement of the organization’s purpose and scope of itsoperations A guide on how to pursue organization’s mission and vision 9. A policy is: A desired result to be achieved in a specified time A broad guide to action A guide on how to meet the mission and vision A desired future state of the organization 10. Implementing a quality strategy involves ________ phases. Two Three Four Five Attached

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