Things can get heated up and therefore, it is not uncommon to have a situation involving emotionally charged employees in an organization, whether profit-making or non-profit making, within various in

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Things can get heated up and therefore, it is not uncommon to have a situation involving emotionally charged employees in an organization, whether profit-making or non-profit making, within various industries.


As a manager, discuss how you can apply verbal and non-verbal characteristics when addressing an emotionally charged group of employees in an organization.


Giving examples, identify with them through speech and emotion.

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