DO NOT REPSOND BY SAYING THINGS LIKE “THE STUDENT SAID” INSTEAD TALK LIKE ME AND SAY “I AGREE WHEN YOU SAID, ETC….
Week 3 Discussion Post
In the PowerPoint for the week, it states that quality management is comprises of 3 entities. These are quality planning, quality control, and quality improvement. Planning is preparing to release new products and services to meet consumer needs. It is important to attempt to decrease dissatisfaction and financial deficiencies. Control is analyzing results from the planning and making alterations to the plan as needed. Improvement is permanently removing the problems from the plan and creating a new and improved version that meets the needs of the customers. After reading through the PowerPoint and reading materials, I found an article that went into further detail of how organizations implement quality management.
An article on ASQ identifies 7 different principles of implementing quality management within an organization. The first principle is customer focus in which an organization needs to understand the needs of all customers, both current and future, meet those needs, and then measure their satisfaction with our services. With my organization, Florida Dance Theatre, we understand that our customers want to see entertaining dance performances and want exceptional dance training for their children. After we meet those desires, we can measure their satisfaction by analyzing our ticket sales numbers and enrollment retention numbers. The second principle is about leadership within an organization must establish a mission and vision for the company and demonstrate said mission. At Florida Dance Theatre, we strive to encourage artistic education and inspire the young minds through the art of dance. Our teachers plan their classes around the best education we can provide while also helping our students express themselves within the artform. The third principle is engagement of people that allows for participation and contribution and also enables employees to learn and share their knowledge with their peers. At FDT, we share our experiences with our fellow teachers and dancers as it helps us enhance our own processes of teaching and dancing. The fifth principle is improvement in which an organization improves performance and measures those developments in order to keep the improvement cycle. The sixth principle is evidence-based decision making. This goes hand in hand with improvement because an organization must look at the evidence of their outcomes in the organization in order to make improvements. At my organization, if we see that there is evidence of something that needs to be altered, we then develop a plan to improve said outcomes. Relationship management is the seventh principle and Florida Dance Theatre works to establish relationships with other organizations in the community to continue out outreach, collaborative projects, and positive face within the city of Lakeland (“ISO 9000 Quality Management Principles,” n.d.).
ISO 9000 Quality Management Principles. (n.d.). Retrieved July 17, 2018, from http://asq.org/learn-about-quality/iso-9000/overvi…
Desper, D. BA670- Intergrated Business Operations [PowerPoint Notes]. Retrieved from Canvas Announcements Website: https://brenau.instructure.com/courses/1571823/dis…
Week Three Discussion Question
There are three individual people that are considered the founders of the quality improvement movement; those three founders are Shewhart, Deming, and Juran. All three individuals had their own take on the quality improvement movement and what improved quality in an organization. Deming made one main argument for quality management, in an organization, which was that productivity can be increased by improving quality. In other words, by improving the process of the organization, the quality of the organization’s services or products is improved. Deming listed six benefits that an organization would receive by improving the process to also improving the quality. The six benefits include: uniformity of output, reduced number of mistakes, reduced waste of manpower, reduced waste of machine time, reduced waste of materials, and the reduction of waste free capacity to make more good products. Overall, according to Deming, a positive change in the organization’s system will improve productivity as long as it is followed, directed, and supported by all management. The management must help people work smarter and not harder (Deming, 1981).
Deming listed fourteen points that need to be covered in order for an organization to successfully achieve top management. The first must do is innovate for the future, invest in research and education, and invest in maintenance. Point number two is learn new philosophies to help the organization grow and be sufficient. Thirdly, show that the process control is being successful by statistical analysis. The fourth point is do not award organizations on price alone. Point number five is always continue to improve the process both physically and statistically. The sixth must do, that Deming explained, is the employees must know what to do. Management must offer multiple training and retraining dates to the employees. The seventh point is there must be leadership within the organization. The management must know their responsibilities and know the responsibilities of their trainees. The eighth point is for management to be easy to talk to for the employees; make sure the employees know it is okay to talk to management about issues. Point number nine is make sure there are no barriers between departments within the organization. Management needs to get rid of numerical goals for the organization to increase productivity is point number ten. The eleventh must do is make sure the work standards are set correctly and are manageable for all employees. The twelfth point is to remove barriers to pride of workmanship. Next to last, management needs to continue to train new skills to their employees. The last point is that management must be on the same page with the process and know how to move forward for the process to be successful (Desper, 2018).
An organization that displays all these important points, according to Deming, and more is Brenau University, which I am currently employed at. The university is always looking to improve different processes throughout the entire university for quality to improve. The university holds several monthly meetings for individual departments and all-department meetings for the university. This way all departments know what is happening throughout the university, not just in one particular department. Brenau University is always holding clinics, seminars, and online training to keep employees informed on any new changes to the system. Recently, Brenau University created a new process that helped improve the quality of clocking in and out for hourly employees. Before the new process, employees were writing the times they clocked in and out every day on a piece of paper and scanning them to the accounting office. Now, with the new process in place, employees are able to clock in and out from their smart phones using an app. This improved the quality of the process greatly and made the process less time consuming for hourly employees.
Deming, W. E. (1981). Improvement of quality and productivity through action by management.
National Productivity Review (Pre-1986), 1(1), 12-12.
Desper, D. (2018). BA 670 – Integrated Business Operations [PowerPoint]. Retrieved from