write two marketing journals

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1. CH 11 – Human Resource Strategies for Delivering Service Quality through People (apply only 4 substrategies – one from each broad strategy) (Fig. 11.4)

this journal is based on PPT chapter 11 and Fig.11.4 is attached, you need to describe the Fig.11.4 with a easy understanding words, and in the application part, the theme is Amazon Locker, please do read the Services Marketing Journal Instructions with Example.pdf before starting and there is a example for you in this pdf, thank you!

2. CH 12 – Strategies for Enhancing Customer Participation (Fig. 12.2)

this journal is based on PPT chapter 12 and Fig.12.2 is attached, you need to describe the Fig.12.2 with a easy understanding words, and in the application part, the theme is Amazon Locker, please do read the Services Marketing Journal Instructions with Example.pdf before starting and there is a example for you in this pdf, thank you!

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